1. Do I purchase products directly from comparee.com?

No, we do not actually sell any physical products. Our purpose is to collect product information from merchants around the world, and structure them in an clean and accessible format on our website for you to use. With the actual order, please visit the merchant’s site to complete the transaction.

2. The merchant does not ship products to my location, what should I do?

Don’t worry, we started comparee.com to specifically tackle this problem. There are 2 options you can take in this situation:

a.Parcel forwarder(Ship for you)

b.Comparee Buy For You

For more detailed information, please refer to our shopping guide.

3. Why is my shipping fee so expensive? How to save up my money?

One major benefit of using parcel forwarder is their consolidation and repacking service, meaning to downsizing your package dimension or bundling multiple packages together. Consolidating your packages can save you up to 80% off standard international shipping rates. For example, if your shipping fee is $100, repacking service helps you save up $80! The catch is that most of them will charge you a repackaging fee or membership subscription, but usually shipping fees saved will outweigh repacking fees.

4. How do shipping companies charge me? How to calculate shipping fees?

There are two terms you must know when shipping companies calculate the billable weight for shipping cost: Volumetric (or Dimensional) Weight & Actual Weight. To elaborate, Actual Weight is the weight of the package when put on a scale, while Volumetric Weight is based on the size of the package. Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor. That factor varies with the unit of measure.

5. Do I have to really pay for tax & duty

Customs duty is assessed and set by the importing country customs authorities. It is determined based on a combination of factors, such as product’s country of origin, type of product in accordance to harmonized system (HS) code. The purpose of Duty is to control the flow of goods into the country, ultimately to protect the country’s economy, job, environment, etc.

Tax and Duty De Minimis value is essentially the value threshold for when the Customs authority will charge you duties and taxes. Notice the amount is assessed in the local currency, and the duties and taxes will be calculated on the full value of the goods, not just the exceeded amount. Please see table below for list of De Minimis for your country.

In summary, here are the charges you should expect on cross-border purchase:

  • Cost of goods
  • Freight
  • Insurance
  • Any handling charge added by parcel forwarders or agents
  • Duty, if applicable
  • Sales tax as set by the country
  • The cost of return freight, in case of a return dispute
CountryCurrencyDuty De MinimisTax De Minimis
Hong Kong HKDduty-freetax-free
JapanJPY1000010000
MalaysiaMYR500500
SingaporeSGD400400
TaiwanTWD20002000